Fraktpolicy

 

Shipping Policy for Ljuva Home Sweden

Introduction: At Ljuva Home Sweden, we strive to provide a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below to understand how we handle orders, shipping times, and other related matters.

Shipping Destinations:

• We currently ship to all regions within Sweden.
• For international shipping, please contact our customer service team for availability and shipping rates. Now we mainly can ship to European countries. 

Processing Time:

• Orders are typically processed within 1-2 business days.
• Custom or made-to-order rugs may require additional processing time, as specified on the product page.

Shipping Methods and Times:

• Standard Shipping: Typically takes 1-2 business days for delivery.

Shipping Rates:

• Standard shipping is free for orders over SEK 1000.
• For orders below SEK 1000, a flat rate shipping fee of SEK 50 applies.
• Express shipping rates are calculated at checkout based on the destination and weight of the order.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information.
• You can track your order using the link provided in the email.

Delivery Issues:

• If your package is delayed, lost, or arrives damaged, please contact our customer service team immediately.
• We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

International Shipping:

• For customers outside Sweden, please note that international shipping rates and delivery times will vary.
• Additional customs fees, taxes, and import duties may apply and are the responsibility of the customer.

Returns and Exchanges:

• If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.

Customer Service:

• For any questions or concerns regarding shipping, please contact our customer service team at [customer service email/phone number].

We appreciate your business and look forward to providing you with beautiful, high-quality rugs from Ljuva Home Sweden.